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Four dimensions of internal influence: ambassadors, influencers, advocates and followers

One of the enduring memories of my undergraduate education at the University of Wisconsin is a comment made by an otherwise forgotten Statistics professor: “There are two kinds of people in this world – those who think there are two kinds of people, and those who don’t.” When it comes to organizations and their social… Continue reading Four dimensions of internal influence: ambassadors, influencers, advocates and followers

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It’s time for conversations

  I started blogging about internal communication more than ten years ago. Changing The Terms started as a blog in 2014, and as a business last year. It’s been a great way for me to raise questions and promote challenges to standard internal comms practices.  And, the interaction has been a bit one-way. Changing The… Continue reading It’s time for conversations

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Are town halls “worth the paper they are printed on?”

One quote famously misattributed to Hollywood titan Samuel Goldwyn was “a verbal contract isn’t worth the paper it’s printed on.” Now, town halls are the main official form of corporate verbal communication. They are where senior executives speak to large crowds of employees, and are such a stable fixture in the internal communication world that they might… Continue reading Are town halls “worth the paper they are printed on?”

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Your hope is my nightmare: which way for business communication?

Two of my favorite people in the internal comms world are Lise Michaud and Stephen Welch. Lise—I have massive appreciation for her launch of IC Kollectif, the emerging Center of Excellence in the internal communication field, and I eagerly await the often-outstanding content that comes from “ICK’s” various channels. For the holiday season, Lise asked… Continue reading Your hope is my nightmare: which way for business communication?

Leadership positioning, Uncategorized

Leadership Positioning: amplifying the impact of the ambitious leader

When people hear about "business communication," they often think it’s about “the business”: numbers, institutional announcements and soulless statements. In my experience, it’s stories by and about individuals that get the attention, shape ideas and accelerate the flow of influence. I’ve found this to be true in organizations and even in communities and markets. The business world is… Continue reading Leadership Positioning: amplifying the impact of the ambitious leader

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Are internal comms roles “dead”… or is IC heading for a renaissance?

In the nearly 20 years I have been an internal comms pro, Internal Communication has been prematurely pronounced dead on a number of occasions, to be subsumed into “sexier” or more exalted specialties. In his blog post earlier this week, London’s Dillan Shikotra makes a similar prediction: “My prediction is that Internal Communication will evolve… Continue reading Are internal comms roles “dead”… or is IC heading for a renaissance?

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The rise of the angry voter: observations and questions for business (UPDATED)

2016 continues to shape up as a year of the “angry voter” in the West, as evidenced by such phenomena as Donald Trump's unexpectedly high poll numbers at this late stage of the U.S presidential campaign, the narrow victory of the "Brexit" referendum to take the United Kingdom out of the European Union, and strong electoral… Continue reading The rise of the angry voter: observations and questions for business (UPDATED)