One of the enduring memories of my undergraduate education at the University of Wisconsin is a comment made by an otherwise forgotten Statistics professor: “There are two kinds of people in this world – those who think there are two kinds of people, and those who don’t.” When it comes to organizations and their social… Continue reading Four dimensions of internal influence: ambassadors, influencers, advocates and followers
2016 continues to shape up as a year of the “angry voter” in the West, as evidenced by such phenomena as Donald Trump's unexpectedly high poll numbers at this late stage of the U.S presidential campaign, the narrow victory of the "Brexit" referendum to take the United Kingdom out of the European Union, and strong electoral… Continue reading The rise of the angry voter: observations and questions for business (UPDATED)
My "six forms*" of engagement approach, challenging traditional employee engagement thinking, takes center stage with my first ever podcast interview. The interview, part of the popular ICology podcast interview series hosted by Chuck Gose, can be found on the Podbean service here. It is also available via iTunes and other popular download points. *Nominations have come in for two additional… Continue reading Taking aim at conventional “employee engagement” thinking on ICology podcast
Ragan.com, the popular site for communicators of a variety of professional persuasions, has picked up the latest version of my piece on "Six Forms" of employee engagement. In challenging the notion that employee engagement is a single, all-encompassing, one-size-fits-all measure of employee positivity, proactivity, anticipated longevity and other associated virtues, the Six Forms of Engagement offer the opportunity… Continue reading Six Forms of Engagement now on Ragan.com
Not long ago, London-based internal communication consultancy Gatehouse published its eighth annual “State of the Sector” survey looking at how internal comms practitioners are experiencing their roles and how they use their time, money and energy. Having spent the last four years in an in-house comms role, none of the conclusions particularly surprised me. Practitioners these days… Continue reading The State of the Sector: are internal communicators missing something big?
For the last ten-plus years, the God called "employee engagement" has reigned supreme over all of the so-called "people fields" and, for the most part, swept up internal communication in its wake. This week's news that KPMG has not only abandoned its employee survey but repudiated the notion of "employee engagement" as having any causal… Continue reading From “engagement” to performance: KPMG decision gives a historic break to business communicators
Last week, I published my first internal communications blog post in quite a while, The Pravda Principle. It was a kind of shoot-from-the-hip exercise, based on an idea that had been rolling around my head for years—the paradox of why Pravda, long mocked and despised by Westerners as the epitome of propaganda and falsehood was,… Continue reading Unpacking the Pravda Principle, looking beyond “engagement”