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The future of IC: now published on IC Kollectif

IC Kollectif has republished my speech on the future of internal communication at last week's CEB-Gartner summit in London, where I challenged attendees to address four pivotal questions.  These involve looking critically at our approaches, assumptions and priorities in terms of strategy, engagement, technology, measurement and executive sponsorship.  The speech can be found here, at IC… Continue reading The future of IC: now published on IC Kollectif

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Manager Comms: role modeling beats training, according to CEB-Gartner conference finding

The long-lumbering push for line manager communication training as an internal communication panacea may be in its death throes, according to a survey conducted among participants at this week’s CEB-Gartner Internal Comms Summit in London. When asked their opinion about the best approach for improving manager ownership o their communication role, training for line managers… Continue reading Manager Comms: role modeling beats training, according to CEB-Gartner conference finding

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Strategy, strategy and strategic: the difference and why it matters

Strategy is one of the most misunderstood words when it comes to Internal Communication. Partially, that’s because there are three seemingly related terms which mean different things. My focus is on “using communication strategy” to help achieve desired outcomes by focusing the right activities on the right people. In contrast, “communicating strategy” has to do… Continue reading Strategy, strategy and strategic: the difference and why it matters

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Focus on the right numbers to revive your #InternalComms technologies

Over the last few years, companies and public agencies have spent immense sums on various forms of internal communication technology.  While vendors trot out occasional success stories, generally disappointing use figures mean that the more frequent refrain has been: “We spent allllllllll this money on this (app/video platform/intranet/enterprise social network) and no one f*)#!+g uses… Continue reading Focus on the right numbers to revive your #InternalComms technologies

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What can M&A communication learn from a wedding in Iceland?

As a freshly minted newlywed, I have been thinking about writing something about our recent wedding in Reykjavik. After seeing an excellent piece by Davis & Co’s Lily Murtagh cover wedding-inspired lessons for employee communicators, I decided to look at a very special niche, M&A communication. M&A communication is a creature of rules designed to… Continue reading What can M&A communication learn from a wedding in Iceland?

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Time to disengage? Two interviews.

The relationship between internal communication and employee engagement was the subject of two discussions published this week – a half-hour podcast with the UK’s “Engage For Success” movement, and the latest Chuck Chat, an interview written in real time with Chuck Gose, who makes a massive contribution to the #internalcomms tribe with his podcasts, postings… Continue reading Time to disengage? Two interviews.