Two-way internal communication is dead. That may sound like a radical and provocative statement, and it is. But it addresses a gap in the thinking that implies that interactivity and dialogue can somehow be confined to a closed loop, even in the face of always-on smartphones and social platforms. It challenges the still-grudging recognition of… Continue reading Two-way internal communication is dead
The latest from Changing The Terms: COMPLETING “THE PRESENT AND FUTURE OF INTERNAL COMMUNICATION” My latest research project, The Present and Future of Internal Communication, finished earlier this month with the publication of its 12 key conclusions and my summary article on IC Kollectif. But naturally, when one is working on matters of the future,… Continue reading Insights and Updates
There’s a lot of talk about employee activism these days. Are you vulnerable? This summer, I prepared a “Guide to Employee Activism” which looks at potential causes of internal unrest – particularly inconsistencies between stated values and principles and the actual values, principles and practices that guide an organization’s operational and commercial behavior. The guide… Continue reading Employee Activism: New Guide from Changing The Terms
It’s hard to be ambitious when you are trying to survive. That’s not only true of individuals. It’s also true of fields and professions when they face the pressure of micromanagement and penny-pinching. That’s our historical baggage as internal communicators. But it doesn’t have to be our current reality, much less our future. Indeed, the… Continue reading Six things IC professionals can do to raise our game
One of the most prevalent themes in my conversations with professionals about internal communication these days is about “listening.” Indeed, every conversation I have about organizational listening involves some sort of complaint – that “we don’t listen enough”, “we don’t listen well”, or “we don’t follow up on the feedback we get and people are… Continue reading Listening: A business burden, or a potential spark and catalyst?
IABC turnaround turns outward – members now hold the key to visibility and impact
Having been an internal communicator for the last twenty years, one of the eternal questions our tribe has faced has been to define a relationship between IC activity and business performance. For the most part, the effort to find this relationship has been largely forensic, namely attempting to define correlations between communication activities and… Continue reading The “Comms Factor” – turning the tables to share the responsibility of defining internal communication value
Having worked for twenty-plus years in internal communication (IC), there’s a big factor of life that never computed for me, that never made sense. Why do internal communicators have such a hard time getting even the most basic initiatives funded? Is it simply because it’s hard to demonstrate a concrete return on investment (ROI) case… Continue reading Why is it so damn hard to get companies to spend money on internal communication?
Sold-out attendance. A-list speakers, And an exhibition hall filled with vendors and buzzing with activity throughout the session. These will be some of the enduring memories of an IABC World Conference in Vancouver that was a success by all of the event’s traditional measures. The success of World Conference follows considerable effort to consolidate the… Continue reading After Vancouver – What Next for IABC?
One of the major challenges at the heart of organizational communication involves how best to define the relationship between employers and employees. To a large extent, organizations have come to treat their employee relationships as transactional. This is not only true in North America where the hire-and-fire culture and reliance on workplace-provided benefits can lead… Continue reading Employees as Citizens – moving beyond a transactional approach to workplace relations
What’s the best thing you can do at IABC World Conference? The Grande Dame of conferences covering the the worlds of business and internal communication, IABC World Conference offers often-remarkable keynotes, a plethora of diverse breakout sessions, and perennially enjoyable socializing occasions like the Canada Party (which is always extra-special when it’s actually in Canada.)… Continue reading The Best Thing You Can Do at IABC World Conference