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In a 30-minute conversation, we'll discuss your current priorities, your biggest challenges, and the obstacles that stand in the way of achieving them, and produce some insights about the way forward.

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Free consultation

In a 30-minute conversation, we'll discuss your current priorities, your biggest challenges, and the obstacles that stand in the way of achieving them, and produce some insights about the way forward.

Read More

Free consultation

In a 30-minute conversation, we'll discuss your current priorities, your biggest challenges, and the obstacles that stand in the way of achieving them, and produce some insights about the way forward.

Read More
Insights, Internal Communication Strategy

The “Comms Factor” – turning the tables to share the responsibility of defining internal communication value

BY Mike Klein

Having been an internal communicator for the last twenty years, one of the eternal questions our tribe has faced has been to define a relationship between IC activity and business performance.   For the most part, the effort to find this relationship has been largely forensic, namely attempting to define correlations between communication activities and… Continue reading The “Comms Factor” – turning the tables to share the responsibility of defining internal communication value

Featured, Insights

Why is it so damn hard to get companies to spend money on internal communication?

BY Mike Klein

Having worked for twenty-plus years in internal communication (IC), there’s a big factor of life that never computed for me, that never made sense. Why do internal communicators have such a hard time getting even the most basic initiatives funded? Is it simply because it’s hard to demonstrate a concrete return on investment (ROI) case… Continue reading Why is it so damn hard to get companies to spend money on internal communication?

Uncategorized

After Vancouver – What Next for IABC?

BY Mike Klein

Sold-out attendance. A-list speakers, And an exhibition hall filled with vendors and buzzing with activity throughout the session. These will be some of the enduring memories of an IABC World Conference in Vancouver that was a success by all of the event’s traditional measures. The success of World Conference follows considerable effort to consolidate the… Continue reading After Vancouver – What Next for IABC?

Insights

Employees as Citizens – moving beyond a transactional approach to workplace relations

BY Mike Klein

One of the major challenges at the heart of organizational communication involves how best to define the relationship between employers and employees. To a large extent, organizations have come to treat their employee relationships as transactional. This is not only true in North America where the hire-and-fire culture and reliance on workplace-provided benefits can lead… Continue reading Employees as Citizens – moving beyond a transactional approach to workplace relations

The Profession

The Best Thing You Can Do at IABC World Conference

BY Mike Klein

What’s the best thing you can do at IABC World Conference? The Grande Dame of conferences covering the the worlds of business and internal communication, IABC World Conference offers often-remarkable keynotes, a plethora of diverse breakout sessions, and perennially enjoyable socializing occasions like the Canada Party (which is always extra-special when it’s actually in Canada.)… Continue reading The Best Thing You Can Do at IABC World Conference

Featured, The Profession

Internal communicators: Deliver for organizations, not just employees

BY Mike Klein

At last week’s Institute of Internal Communication Live conference in the UK, a slide was shown with a picture of someone who had been brutalized, covered by the text “Stop saying yes to your leaders – you are betraying your employees.” This sentiment might be understandable to some, but embracing it presents a big backward… Continue reading Internal communicators: Deliver for organizations, not just employees

Insights

Black, white and gray: A 16-year-old holds up a mirror to business communicators

BY Mike Klein

“I see the world kind of black-and-white” So says Greta Thunberg, the sixteen-year-old climate change activist. Thunberg has become a global media sensation by sharing a direct if alarming message with politicians, business leaders and the media about what will be required to meet the climate change challenge. Whether one agrees with the conclusions Greta… Continue reading Black, white and gray: A 16-year-old holds up a mirror to business communicators

Uncategorized

From best practice to next practice: join us for the Gorilla Games Webinar

BY Mike Klein

On 30 April, I’ll have the distinct pleasure of moderating a webinar about a unique internal communication competition – a competition which, rather than seeking approval for “best practice,” aims instead to break new ground – The Gorilla Games. Working with Contact Monkey, the innovative Toronto-based email analytics company, we put out the call for… Continue reading From best practice to next practice: join us for the Gorilla Games Webinar

Tools and services

Could IC have found its pot of gold? Data presents new opportunities

BY Mike Klein

One of the areas in which internal communicators have historically struggled is measurement – particularly ability to demonstrate, or at least insinuate, linkages between internal communication activity and valuable business results. In my recent research with twelve internal communicators – six in the US and six international – I see reason to believe that communicators… Continue reading Could IC have found its pot of gold? Data presents new opportunities

Featured, The Profession

IABC turnaround turns outward – members now hold the key to visibility and impact

BY Mike Klein

“We’ve righted our ship and gotten our house in order, and now we’re ready to help drive the larger conversation about what our profession can offer.” That was the overriding message following interviews with IABC Chair Ginger Homan and Executive Director Stephanie Doute. In a conversation following the 2019 IABC Leadership Institute, and marking the… Continue reading IABC turnaround turns outward – members now hold the key to visibility and impact