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In a 30-minute conversation, we'll discuss your current priorities, your biggest challenges, and the obstacles that stand in the way of achieving them, and produce some insights about the way forward.

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Free consultation

In a 30-minute conversation, we'll discuss your current priorities, your biggest challenges, and the obstacles that stand in the way of achieving them, and produce some insights about the way forward.

Read More

Free consultation

In a 30-minute conversation, we'll discuss your current priorities, your biggest challenges, and the obstacles that stand in the way of achieving them, and produce some insights about the way forward.

Read More
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Yet Another Post on Who Should “Own” Internal Communication

BY Mike Klein

As seen by this piece in London’s PR Week, the raging debate over who should “own” internal communication continues to rumble on predictable lines. “Should it be HR”? “Should it be comms?” “What’s best for the ‘employee engagement’ agenda?” I have no definitive answer. But I do have a strong opinion. Internal communication should be… Continue reading Yet Another Post on Who Should “Own” Internal Communication

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Why Noam Chomsky Is Wrong About Internal Comms

BY Mike Klein

As part of my weekend trawl through my endless facebook feeds, I stumbled upon this quote from Noam Chomsky, posted by an otherwise lucid Dutch friend of mine: ” What kind of freedom is there inside a corporation? They’re totalitarian institutions – you take orders from above and maybe give them to people below you.… Continue reading Why Noam Chomsky Is Wrong About Internal Comms

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Internal-External Convergence: We Can Lead

BY Mike Klein

One topic of ongoing contention in the comms world is that of how the boundaries between internal, external, and social communication are likely to dissolve in the coming years. The trends are moving in that direction, particularly as communication in all three areas moves towards personal advocacy and away from formal,  official messaging. But internal… Continue reading Internal-External Convergence: We Can Lead

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Will SMEs be an Enterprise Social Network Train Wreck?

BY Mike Klein

Will SMEs be an Enterprise Social Network Train Wreck? I had the pleasure last week of attending Social Now in Amsterdam, a conference organized around the idea of having a dozen enterprise social network (ESN) vendors pitch for the business of a mock company comprising the conference attendees. But while the conference was excellent, I… Continue reading Will SMEs be an Enterprise Social Network Train Wreck?

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Advocacy vs. Ambassadorship (Hint…there’s a difference)

BY Mike Klein

Advocacy vs. Ambassadorship Those of you who know me know that I am passionate about the role of advocacy within organisations—the extent to which people collect knowledge, form opinions and share them with their colleagues. But when I talk about advocacy in organisations, I am met with this response, “Yes, Mike, we should start an… Continue reading Advocacy vs. Ambassadorship (Hint…there’s a difference)

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Moral Virtue and the Internal Communicator

BY Mike Klein

  At various times in my career, I have encountered fellow communication professionals who have either said that internal communicators are either a morally virtuous breed, or should aspire to be so. Some claim this virtue should derive itself from being the “advocate of the employee”, others because our role in supporting our organizations’ objectives… Continue reading Moral Virtue and the Internal Communicator

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The End of Internal Communication?

BY Mike Klein

In 1989, at the end of Cold War, Francis Fukuyama famously proclaimed the “end of history”. But, having just visited Russia and purchased a “Crimea is Ours” refrigerator magnet, I can assure you that history is alive and well and has a bright future. Similarly, some say that due to certain “inevitable” forces, we are… Continue reading The End of Internal Communication?

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Six Forms: An Alternative View of Engagement

BY Mike Klein

Four years ago, I was moved enough by the unclarity around definitions of employee engagement that I felt compelled enough to offer my own:  “The Four Forms of Engagement,” which David Zinger, one of the field’s true “gurus,” was kind enough to publish on his website. Earlier this year, I started looking at engagement as… Continue reading Six Forms: An Alternative View of Engagement

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Selected Publications

BY Mike Klein

Changing The Terms is a new site where I am mainly focused on sharing new thinking, but I am also keen to share some of my other items which I have published in recent years, mainly on external sites. Lessons from Lincoln This 2013 article on how following some principles Abraham Lincoln outlined in 1840… Continue reading Selected Publications