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A Change In Terms…and Another Round of Blogging

BY Mike Klein

One of the most challenging positions to be in as an internal communicator is to be in the space somewhere between being in-house and being a consultant.  In that space, one has to be deeply embedded and committed to moving one’s host organization forward, while at the same time, not being fully internal to one’s… Continue reading A Change In Terms…and Another Round of Blogging

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Wonderloop: The Future of Intranets in 20 Seconds or Less?

BY Mike Klein

Having been involved with the birth and launch of a social intranet for the last two years (and other stillborn efforts beforehand) an enduring disappointment has been the inability to convince people to register and complete even a brief biographical profile that would allow other users to learn more about those people than simply “name,… Continue reading Wonderloop: The Future of Intranets in 20 Seconds or Less?

Insights

Do-Know-Feel: Relevance Trumps Awareness

BY Mike Klein

Having built my communication career mainly on the learnings I have obtained on the job, first as a political consultant and then as an internal communicator,  I have largely been spared a lot of the models and paradigms delivered through formal communication training.  So, about 11 years ago,  while I was managing the internal communication… Continue reading Do-Know-Feel: Relevance Trumps Awareness

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On the Hook for ROI? IT Security Might Present an Answer

BY Mike Klein

One of the eternal challenges to the internal communicator is that of demonstrating return on investment (ROI): that dollars, euros and rubles spent on internal comms come back to the shareholders with suitable abundance. ROI has remained a persistent challenge in that many internal comms activities are “infrastructural” (providing mechanisms for information delivery or dialogue),… Continue reading On the Hook for ROI? IT Security Might Present an Answer

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Informal vs Formal Leaders: Great News from Leandro Herrero

BY Mike Klein

One of the big challenges to those of us who seek to “change the terms” of internal communication and organisational change is the persistent belief in hierarchical approaches like cascading and the reliance on senior managers to force messages down through the chain of command. While many communicators have long suspected that other means, like… Continue reading Informal vs Formal Leaders: Great News from Leandro Herrero

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IABC and EACD: Looking At Them Side By Side

BY Mike Klein

One of the funny aspects of life as a long-term contractor in a big company is that I am on the hook for paying my own conference fees.  So, the decisions to attend both the IABC World Conference in Toronto and the EACD’s European Communications Summit required a bit of consideration. Although some consider IABC… Continue reading IABC and EACD: Looking At Them Side By Side

Insights

Time for a “War” on “Employee Engagement”

BY Mike Klein

And let this be both a war of words, and a war on words.

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Writing to Lead/Transcending Self-Censorship

BY Mike Klein

As an internal communicator, it is true that I at my happiest when I am writing.  But what’s less obvious to those who observe me is about when I am writing at my happiest.  That is when I am pushing the boundaries of self-censorship.  The fundamental question an internal communicator faces in front of the… Continue reading Writing to Lead/Transcending Self-Censorship

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#IABC14 Putting the Future First

BY Mike Klein

  TORONTO-The International Association of Business Communicators, with whom I have had a stormy but enriching  13-year relationship as a member, chapter board member, regional board member, critic and advocate, is having its annual World Conference here in Canada’s biggest city this week. Unlike more sectarian gatherings, like the European Association of Communication Directors’ in-house-pros event in… Continue reading #IABC14 Putting the Future First

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Cover Story: IABC’s Communication World

BY Mike Klein

Am delighted and excited to announce the publication of my article, “Focus Your Engagement Where it Matters Most,” as the cover story of IABC‘s revamped Communication World magazine. It is my first-ever full article for CW. Its publication on the eve of IABC’s World Conference in Toronto next week marks a nice opportunity to sharpen… Continue reading Cover Story: IABC’s Communication World