What does a crusty World War II general have to teach us about raising the bar in #internalcommunication? A ton. Here’s why. LEAD, FOLLOW, or GET OUT OF THE WAY A man of blunt words, one of World War II General George Patton’s most famous lines was “Lead me, follow me, or […]
“Content is king” was quite the catch phrase over the last few decades, indeed, throughout the whole of the Internet era. But as the key to royalty is rarity, the proliferation of content has ultimately been its undoing as the royal resident of the communication throne. Nowhere is this more true than in […]
“The secret to improving internal communication is to focus on line managers.” That’s one of the most popular comments that I’ve heard from #internalcommunication folks over the years. It’s also an idea that I’ve never bought. Aside from the fact that the idea isn’t exactly a secret, it’s also something I’d call a “near-myth” – […]
Is it time to replace “magic numbers” with a “magic question” when it comes to alignment and engagement?
OVER the last twenty-plus years, organizations have been focused on finding a single “magic number” as the ultimate gauge of organizational health. The two main candidates have been the “employee engagement (EE) score: or an “employee Net Promoter Score (eNPS).” But faced with systemic downward trends in both of those measures — could it be that we are focusing […]
There are a lot of things that are believed about internal communication that are, at best, rarely true. These beliefs undermine perceptions of #IC’s value and impact and make it difficult for real #internalcomms professionals to be effective. Yet they persist because they are easy to believe, and perhaps there are occasional bits of evidence […]
M&A integration, and the internal and change communication that are essential to its success, is an enduring topic that communication leaders need to pay continuous attention to. Having been involved in merger communication since the late ’90s, I’ve developed a number of insights and ideas about how communication professionals can best support effective M&A transactions. […]