Is it time to replace “magic numbers” with a “magic question” when it comes to alignment and engagement?

OVER the last twenty-plus years, organizations have been focused on finding a single “magic number” as the ultimate gauge of organizational health. The two main candidates have been the “employee engagement (EE) score: or an “employee Net Promoter Score (eNPS).” But faced with systemic downward trends in both of those measures — could it be that we are focusing […]

Employee Engagement: Challenging a ridiculous idea with a human alternative

Employees gather on stairs

One of the most pervasive influences on internal communication is based on a ridiculous idea. The ridiculous idea is that there’s something called “employee engagement” that can be measured on a scale of one to 100. Even with breakthroughs leading to improved technology, empowerment and communication occurring over the last 20 years, the idea that […]

Six “near-myths” about internal communication

A dice with six showing

There are a lot of things that are believed about internal communication that are, at best, rarely true. These beliefs undermine perceptions of #IC’s value and impact and make it difficult for real #internalcomms professionals to be effective. Yet they persist because they are easy to believe, and perhaps there are occasional bits of evidence […]

M&A communication: what do you need to know to be effective?

M&A integration, and the internal and change communication that are essential to its success, is an enduring topic that communication leaders need to pay continuous attention to. Having been involved in merger communication since the late ’90s, I’ve developed a number of insights and ideas about how communication professionals can best support effective M&A transactions. […]