Is it time to replace “magic numbers” with a “magic question” when it comes to alignment and engagement?

OVER the last twenty-plus years, organizations have been focused on finding a single “magic number” as the ultimate gauge of organizational health. The two main candidates have been the “employee engagement (EE) score: or an “employee Net Promoter Score (eNPS).” But faced with systemic downward trends in both of those measures — could it be that we are focusing […]