Having been involved with the birth and launch of a social intranet for the last two years (and other stillborn efforts beforehand) an enduring disappointment has been the inability to convince people to register and complete even a brief biographical profile that would allow other users to learn more about those people than simply “name,… Continue reading Wonderloop: The Future of Intranets in 20 Seconds or Less?
Having built my communication career mainly on the learnings I have obtained on the job, first as a political consultant and then as an internal communicator, I have largely been spared a lot of the models and paradigms delivered through formal communication training. So, about 11 years ago, while I was managing the internal communication for… Continue reading Do-Know-Feel: Relevance Trumps Awareness
One of the eternal challenges to the internal communicator is that of demonstrating return on investment (ROI): that dollars, euros and rubles spent on internal comms come back to the shareholders with suitable abundance. ROI has remained a persistent challenge in that many internal comms activities are "infrastructural" (providing mechanisms for information delivery or dialogue),… Continue reading On the Hook for ROI? IT Security Might Present an Answer
One of the big challenges to those of us who seek to "change the terms" of internal communication and organisational change is the persistent belief in hierarchical approaches like cascading and the reliance on senior managers to force messages down through the chain of command.While many communicators have long suspected that other means, like focusing… Continue reading Informal vs Formal Leaders: Great News from Leandro Herrero