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Putting the “I” back into Internal Communication

As I completed the last days of my six-month stint as an in-house internal communications (IC) pro, I recognized that I’ve picked up some substantial insights about the current state of IC. There’s an old saying: “there ain’t no ‘I’ in ‘team,’” but there is very much an “I” in Internal Communication. In fact, many… Continue reading Putting the “I” back into Internal Communication

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Engagement? Awareness? How about Participation?

One of the challenges of business communication is that the objectives can get a bit murky from time to time. The longstanding pursuit of “engagement,” for instance, is the result of a term being exalted beyond its operational or actionable meaning – engagement is often being sought for its own sake without a direct connection… Continue reading Engagement? Awareness? How about Participation?

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Communication, Technology, Participation: The case for #EuroComm18

The world in general, and Europe in particular, has no shortage of communication conferences. With its registration now open, #EuroComm18, IABC EMENA’s annual regional conference, intends to be fundamentally different in powerful, engaging and connective ways. It will take place in Copenhagen on 9-10 April. The new thrust will combine EuroComm’s traditionally unique position as… Continue reading Communication, Technology, Participation: The case for #EuroComm18

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Will the receding internal-external wall expand IC’s horizons?

One of the perennially hot topics in the world of internal communication involves the extent to which it is converging with external communication. Indeed, there is a strong belief that, as expressed by Cameron Craig in this year’s IC Kollectif E-Book, ”Disrupting the IC Profession” that “the wall between internal and external audiences has not… Continue reading Will the receding internal-external wall expand IC’s horizons?

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The future of IC: now published on IC Kollectif

IC Kollectif has republished my speech on the future of internal communication at last week's CEB-Gartner summit in London, where I challenged attendees to address four pivotal questions.  These involve looking critically at our approaches, assumptions and priorities in terms of strategy, engagement, technology, measurement and executive sponsorship.  The speech can be found here, at IC… Continue reading The future of IC: now published on IC Kollectif

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Manager Comms: role modeling beats training, according to CEB-Gartner conference finding

The long-lumbering push for line manager communication training as an internal communication panacea may be in its death throes, according to a survey conducted among participants at this week’s CEB-Gartner Internal Comms Summit in London. When asked their opinion about the best approach for improving manager ownership o their communication role, training for line managers… Continue reading Manager Comms: role modeling beats training, according to CEB-Gartner conference finding