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Four dimensions of internal influence: ambassadors, influencers, advocates and followers

One of the enduring memories of my undergraduate education at the University of Wisconsin is a comment made by an otherwise forgotten Statistics professor: “There are two kinds of people in this world – those who think there are two kinds of people, and those who don’t.” When it comes to organizations and their social… Continue reading Four dimensions of internal influence: ambassadors, influencers, advocates and followers

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Writing for leaders and managers – some things that work

As a communications professional working with senior leaders and managers in large organizations, I make no apologies for the fact that I like to write. For me, writing assignments are not simply opportunities for me to put my best foot forward with clients, they are also moments where I can help amplify and accelerate my… Continue reading Writing for leaders and managers – some things that work

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What I would do with a research budget right now

As an internal communicator with a strong bias towards written communication and the use of survey research tools, I often have faced challenges from employers and potential clients over strategic and tactical preferences and precedents. In many organizations, tactical priorities and the budgets attached to them are non-negotiable, with employee engagement surveys and management conferences… Continue reading What I would do with a research budget right now

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Putting the “I” back into Internal Communication

As I completed the last days of my six-month stint as an in-house internal communications (IC) pro, I recognized that I’ve picked up some substantial insights about the current state of IC. There’s an old saying: “there ain’t no ‘I’ in ‘team,’” but there is very much an “I” in Internal Communication. In fact, many… Continue reading Putting the “I” back into Internal Communication

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Engagement? Awareness? How about Participation?

One of the challenges of business communication is that the objectives can get a bit murky from time to time. The longstanding pursuit of “engagement,” for instance, is the result of a term being exalted beyond its operational or actionable meaning – engagement is often being sought for its own sake without a direct connection… Continue reading Engagement? Awareness? How about Participation?

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Communication, Technology, Participation: The case for #EuroComm18

The world in general, and Europe in particular, has no shortage of communication conferences. With its registration now open, #EuroComm18, IABC EMENA’s annual regional conference, intends to be fundamentally different in powerful, engaging and connective ways. It will take place in Copenhagen on 9-10 April. The new thrust will combine EuroComm’s traditionally unique position as… Continue reading Communication, Technology, Participation: The case for #EuroComm18