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Will the receding internal-external wall expand IC’s horizons?

One of the perennially hot topics in the world of internal communication involves the extent to which it is converging with external communication. Indeed, there is a strong belief that, as expressed by Cameron Craig in this year’s IC Kollectif E-Book, ”Disrupting the IC Profession” that “the wall between internal and external audiences has not… Continue reading Will the receding internal-external wall expand IC’s horizons?

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State of the sector: why participate?

It's that time again...time to participate in Gatehouse's State of the Sector Survey for Internal Communication. https://www.gatehouse.co.uk/sos2018/ Over the course of the last few years, Gatehouse has developed an impressive body of knowledge about the IC profession. Combining strong commercial knowledge of the sector with a willingness to partner with global resources like the IABC… Continue reading State of the sector: why participate?

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Join Michael Nord and me for an IABC EMENA influencer webinar on 31 October

In much of the western world, 31 October is Halloween, a day of disguises and scary pretenses. Yet on the same day, at 1 PM CET, IABC EMENA is hosting a discussion about revealing the true influencers in organizations, and demystifying the process of identifying informal influencers and how to engage them more consciously in… Continue reading Join Michael Nord and me for an IABC EMENA influencer webinar on 31 October

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The future of IC: now published on IC Kollectif

IC Kollectif has republished my speech on the future of internal communication at last week's CEB-Gartner summit in London, where I challenged attendees to address four pivotal questions.  These involve looking critically at our approaches, assumptions and priorities in terms of strategy, engagement, technology, measurement and executive sponsorship.  The speech can be found here, at IC… Continue reading The future of IC: now published on IC Kollectif

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Manager Comms: role modeling beats training, according to CEB-Gartner conference finding

The long-lumbering push for line manager communication training as an internal communication panacea may be in its death throes, according to a survey conducted among participants at this week’s CEB-Gartner Internal Comms Summit in London. When asked their opinion about the best approach for improving manager ownership o their communication role, training for line managers… Continue reading Manager Comms: role modeling beats training, according to CEB-Gartner conference finding

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Strategy, strategy and strategic: the difference and why it matters

Strategy is one of the most misunderstood words when it comes to Internal Communication. Partially, that’s because there are three seemingly related terms which mean different things. My focus is on “using communication strategy” to help achieve desired outcomes by focusing the right activities on the right people. In contrast, “communicating strategy” has to do… Continue reading Strategy, strategy and strategic: the difference and why it matters